At Stitser Properties we have a 4 Step Extended Process for Sellers. Here are the reasons and deliverables in each step and a chart to show how a seller might go through this process.
Lead
Result
Purpose
- Where did they come from
- Interaction history
Action Plan
Appointment Scheduled
Reason
Work, Prep, Tools, and Deliverables
Meaningful Conversation
Reason
- FORD
- Family
- Kids sports events
- Happy Birthday
- Kids Birthday
- Anniversaries
- New Baby
- Kids to college
- Pets
- Occupation
- Congrats on a new job
- Congrats on promotion
- Challenges facing your industry
- Referrals
- Intro to an opportunity
- Recreation
- Check in on vacations
- Best board game to play
- Fun in isolation ideas
- Sports
- Skiing
- Articles related to their interests
- Fishing
- Camping
- Bars
- Gyms
- Dreams
- Where do you see yourself in 5 years
- Why are you working so hard
- Family
- Understanding Motivations (Pains & Pleasures)
- Establish Rapport
- Staging convo
- Finding out interests in selling
- Educating about Homebot
- Educating about Ylopo
- Preliminary report findings
- Transaction Fee validation
- What to expect during showings
- Upcoming events in an area
- Property specific details
- HOA
- CCRs
- Utilities
- Home Warranty
- Inspections
- Taxes
- Exemptions
- Qualifying criteria for upfront search
- Market dynamics/updates
- Local events
- Team event invite
- Neighborhood specific updates
- Pain/pleasures
- Changes in the law that would impact that person's area of interest
- Neighborhood updates that might impact them
- Vendor introductions
- Tactical Empathy
- Labels
- Mirrors
- Fist call interview questions
- How many homes have you owned
- What do you need from your sale
- Net Sheets
- Offer Presentation
- Offer Analysis
- Price adjustments
- Open houses
- Plans after selling
- Appraisal
Work, Prep, Tools, and Deliverables
- Refer to notes/call logs in FUB
- Homebot neighborhood info
- Homebot house value
- Rough search criteria in Ylopo
- MLS sales history
- RPR neighborhood report
- Net sheet creation
- Offer Analysis spreadsheet
- Useful web content to share
- weather.com
- Google RSS feed
- Applicable resources
- Washoe County Schools
- greatschools.net
Appointment Held
Reason
- Area tour with Sellers
- First meeting at property
- Second "Pre-Listing" meeting at the property
- Pre-listing inspections
- Listing photos
- Evaluate and evolve (Feedback review & pricing review)
- Showings (if presence is required by seller)
- Offer
- Offer negotiation
- Inspections/dilligence
- NORR response
- Coordinating work/service providers
- Appraisal
- Lockbox/keys
- Signing appointment
- Moving help
- Closing
- Gift delivery
- Nesting
Work, Prep, Tools, and Deliverables
- First listing meeting plan
- Listing folder
- Interview questions
- Expectation goals
- CMA
- Focus First style presentation
- Net Sheet tool
- Property profile
- AMGnv.com
- Pre-listing checklist
- Bi-weekly listing activity report
- Showing instructions
- Assessors site
- Schedule pre-listing inspections
- Coordinate/support property repairs & vendors
Outcome - Closed Sale
Reason
- Closed transaction
Work, Prep, Tools, and Deliverables